The Role of Social Skills in Work Engagement and Burnout: A Systematic Review

Fernando Victor Cavalcante; Michelle de Andrade Souza Diniz Salles; Camilla de Sousa Pereira-Guizzo; Thaís Afonso Andrade; Beatriz Quiroz Villardi

doi:10.34178/jbth.v6i4.338

Fernando Victor Cavalcante
Michelle de Andrade Souza Diniz Salles
Camilla de Sousa Pereira-Guizzo
Thaís Afonso Andrade
Beatriz Quiroz Villardi

DOI: https://doi.org/10.34178/jbth.v6i4.338

Keywords: Social Skills, Work Engagement, Burnout, Job Demands-Resources Theory, JD-R Model

Abstract

This study aims to investigate the role of social skills (SS) in work engagement (WE) and burnout through a Systematic Review (SR). The SR was performed in Scopus and Web of Science databases using the PRISMA-ScR approach. Eighteen research were selected, and the findings show a direct and indirect correlation between SS, positive with WE, and negative with burnout. It is concluded that SS acts as a protective factor for workers' health and, consequently, for better institutional results, and interventions should be implemented with a focus on developing workers' SS to promote engagement and prevent burnout.